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Warranty & Returns

Mattress Warranty

10-year Limited Warranty

The coil springs, box springs, and foundation box are warranted against manufacturer’s defects for 10 years.

We repair free-of-charge. Repair of replace with similar parts with no charge except for transportation costs.

We repair with charges. Charges: (prevailing list price of the product / 10) x (number of ownship years) + (transportation costs)
  • The normal sagging & impression within 1.5 inch
  • Mattress size within +/- 2% limit
  • Damage due to user’s mishandling, excessive pressures beyond normal use, chemical spillage
  • The infestation of insects & bugs

Bed Frame Warranty

3-year Limited Warranty

Only the wooden structure is warranted against manufacturer’s defects for 3 years

We repair or replace with similar parts with no charge expect for upholstery costs & transportation costs

  • Upholsteries
  • Normal wear & tear
  • Damage due to user’s mishandling, excessive pressures beyond normal use, chemical spillage
  • The infestation of insects & bugs

Return Policy

General Return Policy

Bed Origin accepts returns or exchange of non-satisfactory goods. Goods returned or exchanged must meet the following conditions:

  • It must be returned within 14 days of receipt.
  • It must be unused and still in its original packaging.

To initiate a return or exchange, send us a request before mailing out your goods to our warehouse.

Please give our customer service officer 2-3 working days to reply.

Please specify the full description and quantity of both old item to be replaced and new item to replace, including size and color, if any.

Customers may be charged additional fee to match the price of the new item if it is more expensive. For cheaper item, the difference will be refunded.

Take note that the refund will be processed only after the item arrives at our warehouse and passed its evaluation.

BedOrigin